RETURNS

ONLINE RETURN POLICY

 

We believe that every item we sell will give you complete satisfaction. Our standard policy is that most items can be returned within 30 days from purchase at the store or receipt of shipment. Some products have certain restrictions or exclusions as outlined below. Once we receive and inspect your package, we will promptly process an exchange or issue a refund in accordance with this policy.

RETURN OPTIONS

  • Return In Person: Visit us 7 days a week at Island Water Sports, 1985 NE 2nd Street, Deerfield Beach, FL 33441.
  • Ship Your Return: Please contact our customer service team before shipping your product to us Support@Islandwatersports.com.

 

EXCEPTIONS & DETAILS INCLUDE:

  • Returns or exchanges may be issued within 30 days of purchase for most items. 
  • No returns or exchanges on ladies swimwear, surfboards, skateboards, stand up paddle boards, sale items, or used products.  
  • IWS is an authorized reseller of products. Manufacturer defects are handled directly with the manufacturer. 
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. 
  • Any items returned without original documentation will be rejected.  
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
  • IWS may test returns and impose a customer fee equal to 50 percent of the product sales price if the customer misrepresents the condition of the product. 
  • Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product
  • Items should be returned using a trackable shipping method Items that are returned as a result of an issue on our part will receive a pre-paid label. Otherwise, return shipping may be required to be purchased by the buyer.
  • If an item is damaged during shipping, you must keep all boxes, packing materials, etc. and provide us with photos of the damage. In some cases it is required for the shipper to inspect the materials before we can issue a credit or exchange.    

TEACHING YOU HOW TO SHRED SINCE 1978

Choose your program

We are happy to partner with Island Camps to offer camps, lessons, rentals, tours & private events

CAMP SCHOLARSHIPS

About Us

Kirk Cottrell started Island Camps in 1978 with one goal.  To take the surf hungry groms of the swell deprived Florida coast to find some real waves!  He organized surf trips to Puerto Rico, Costa Rica, South Africa, the Bahamas and more.  Creating unforgettable memories and relationships that would last a lifetime.

Decades later, Cottrell’s kids run Island Camps and are blessed to continue to share the stoke of not only surfing but skateboarding, stand up paddling and skimboarding to the South Florida area.

Our goal at Island Camps is to challenge individuals to get out of their comfort zone, face fears and have fun.  Our family of accredited and professional instructors are passionate and knowledgeable about what they teach and are excited to share their experiences.  Whether it’s sharing the rush that comes with catching your first wave or the feeling of flight when you drop in on a skate ramp for the first time.  We live for these moments.